Dear Small Business Owners,
We are privileged to have a business small enough, that allows us to ensure that all our customers are always satisfied. A healthy business makes money but it is only an incentive to helping people and creating opportunities and feeling fulfilled while doing so.
Recently, I purchased a product from a small business, however while the small business owner did his/her part by shipping the item with a tracking number and insurance, the item never reached my doorstep. I consider it lost or stolen. However, upon alerting the small business owner he/she said “I hope they locate it soon” and has never replied to any of my emails that followed. Prior to this incident and within a span of a year, I decided to support a fellow jewelry designer by purchasing a piece of jewelry, I never received the item and her response was “well I sent it.”
It is our duty to ensure that our customers have received their purchases/service; it is our responsibility as a business to take action if the persons you entrusted to deliver your package failed to do so. Do not run off with the customer’s money and do not assume that the customer has received the package and is lying about it. I found that this issue is more common that I’d thought, many business owners turned to yahoo questions for answers on how to respond in such a situation.
I am currently working with USPS to locate the package and filed a claim on my own. It is stressful however, to know that the business owner has my money and I did not receive the product.
-Signed Disappointed Customer